1. About pramu
pramu is an intermediary platform connecting families with housekeepers, nannies, elderly caregivers, cooks, and drivers. We assist with screening and matching; the day-to-day working relationship is between the family and the helper under the agreement they make.
2. Age Requirement
You must be at least 18 years old, or have legal consent from a parent or guardian, to use the service. By using the service, you confirm you have the legal capacity to be bound by these terms.
3. User Accounts
You are responsible for keeping your account credentials confidential, for all activity under your account, and for providing accurate and up-to-date information.
- You may not impersonate another person or entity.
- You may not provide false or misleading profile, identity, or requirement information.
- You must notify us immediately if you suspect unauthorized access to your account.
4. Helper Verification and Screening
We aim to screen helpers through the steps below, but cannot guarantee anyone's future conduct.
- ID card and personal data checks.
- Reference and work history checks.
- Interview and basic skills assessment.
- Basic training matched to the service type.
5. Booking, Interviews, and Replacement Guarantee
Families may choose from our recommended helpers and interview them before confirming. If a helper proves unsuitable within the agreed trial period, we will work to provide a replacement under the applicable guarantee terms.
6. Family Obligations
Client families agree to treat helpers humanely and professionally.
- Pay wages and fees as agreed, on time.
- Set reasonable, clear working hours, rest time, and scope of duties.
- Not commit violence, harassment, or discrimination, or withhold a helper's personal documents.
- Provide a safe and decent working environment, including proper accommodation for live-in helpers.
- Not reassign helpers to duties outside the agreement without consent.
7. Helper Obligations
Helpers agree to work honestly, punctually, and professionally.
- Perform duties as agreed and keep family members safe, especially children and seniors.
- Keep the family's information and belongings confidential and safe.
- Not misuse access to the home, data, or belongings of the family.
8. Acceptable Use
You agree not to violate laws or regulations, infringe intellectual property rights, upload harmful code, abuse or harass other users, transact outside the platform to avoid service fees, or attempt to access systems or data without authorization.
9. Intellectual Property
All platform content, brand, software, and system components of pramu are owned by or licensed to pramu unless stated otherwise.
Users retain ownership of content they upload and grant pramu a limited license to display and operate that content within the service.
10. Payments and Fees
Service fees, helper wages, and billing terms will be communicated transparently before a booking is confirmed. Fees already paid are refunded according to the applicable refund policy. pramu does not guarantee any particular work outcome from a helper.
11. Third-Party Services
The service may contain integrations or links to third-party platforms, including WhatsApp, app stores, and payment providers. We are not responsible for third-party services, content, or policies.
12. Disclaimer of Warranties
The service is provided "as is" and "as available" without warranties of any kind, express or implied.
We do not guarantee uninterrupted availability, accuracy, or error-free operation.
13. Limitation of Liability
To the extent permitted by law, pramu is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service, including disputes between families and helpers beyond our control.
14. Termination and Updates
We may suspend or terminate access for violations of these terms, fraud prevention, safety reasons, or legal non-compliance. We may also update these terms from time to time.
15. Governing Law
These terms are governed by and construed in accordance with the laws of Indonesia.
16. Contact
For legal questions, contact us at bigbox.talenta@gmail.com.