1. Scope
This Privacy Policy applies to pramu and explains how we handle information when you use the platform as a family looking for help, as a helper, or as a visitor.
2. Information We Collect
We collect the data needed to operate the platform and help you find, or become, the right helper.
Account Information
Name, phone number, email address, profile photo, and account credentials.
Family (Client) Information
Home address, type of help needed, schedule, household size, and special preferences (such as dietary or elderly-care needs).
Helper Information
Identity (ID card), photo, work history, skills, references, training certificates, and background check results.
Usage Information
Device information, browser type, IP address, log data, and usage interactions.
Information about a family member's health is collected only as necessary and with your consent, so that helpers can work safely.
3. How We Use Information
pramu uses information to authenticate users, verify helpers, match family needs with suitable helpers, schedule interviews, provide support, improve the platform, keep it secure, and meet legal obligations.
4. Legal Basis for Processing
We process personal data based on your consent, contractual necessity to provide the service, legitimate interests, and legal compliance, including Indonesia's Personal Data Protection Law (Law No. 27 of 2022).
5. Data Sharing
We do not sell personal information. During booking, a helper's profile (name, photo, experience, and skills) may be shared with interested families, and a family's needs are shared with helpers under consideration. Full addresses are shared only after a booking is confirmed.
We may also share data with infrastructure and hosting providers, analytics providers, identity verification partners, or government authorities when required by law.
6. Cookies and Analytics
We may use cookies and similar technologies to remember language preferences, improve user experience, monitor performance, and analyze platform usage. You can manage cookie preferences in your browser.
7. Data Retention and Security
We keep personal information only as long as needed to provide the service, comply with the law, resolve disputes, and prevent fraud. We apply reasonable administrative, technical, and organizational safeguards to protect data from unauthorized access, misuse, or disclosure.
No method of transmission or storage is completely secure.
8. Your Rights and Data Deletion
Under applicable law, you may have the right to access, correct, delete, withdraw consent, or object to certain processing of your data.
You can request deletion of your account and related data by contacting bigbox.talenta@gmail.com.
9. Third-Party Services
Our services may integrate with third parties such as WhatsApp, app stores, and payment providers. Their use is subject to their own privacy policies and terms.
10. Children's Privacy
The service is not intended for users under 18. Children's details within a family (such as age or care needs) are entered only by a parent or guardian and used solely to match a suitable caregiver.
11. International Data Transfers
Your information may be processed or stored in other countries where our service providers operate, with appropriate safeguards.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the service after an update means you accept the revised policy.
13. Contact Us
For privacy-related questions, contact us at bigbox.talenta@gmail.com.