Verified household helpers. Paid via safe escrow.
Find verified housekeepers, nannies, elderly caregivers, cooks, and personal drivers with multi-step identity verification. Safe payments held in escrow until work is done.
Available for Android and iOS. Free registration.
Siti Aminah
Pengasuh Anak · Jakarta Selatan
Transparent Household Ledger Flow
4 clear, audited steps from onboarding to completed work.
Register & Verify
Candidates upload national ID (KTP) and selfie verified manually by our compliance team before applying to any listing.
Post & Apply
Families post household listings or select curated profiles. Helpers apply directly without rogue middlemen.
Interview & Agreement
Conduct video or face-to-face interviews. Salary, duties, and schedules are agreed in writing on the platform.
Pay Safely & Review
Funds are deposited into an escrow account. Payout is released to the helper only after work is satisfactorily fulfilled.
Multi-layer Verification, Not Just Formalities
We do not claim "100% risk-free", but enforce rigorous, auditable verification standards.
National ID & Real Selfie
Physical ID matched with selfie holding ID. We detect digital alteration and prevent duplicate accounts.
Optional Police Clearance (SKCK)
For positions requiring criminal record clearance, official police documents are inspected and recorded.
100% Human Reviewed
Every single document is examined by our internal compliance team, never delegated to automated bots.
Immutable Audit Trail
Every approval and rejection decision is logged permanently in tamper-evident audit logs.
Funds Held Securely, Fair for Both Sides
Your funds are held securely until the work period is completed, then disbursed to the helper.
You Pay
Family deposits wages into our licensed payment gateway escrow account (Xendit).
Funds Held
Platform locks the funds safely during the working period.
Work Completed
Family confirms attendance and satisfaction with helper duties.
Direct Payout
Earnings are transferred to the helper bank account with zero hidden cuts.
Transparent Fee Simulation (10% Total Platform Fee)
Platform fee is split equally: 5% from hiring family and 5% from helper.
We do not read your conversations.
Privacy is not an afterthought, but the core design of our platform architecture.
Masked Contact Numbers
Personal WhatsApp and telephone numbers are hidden until a booking contract is officially paid.
Chat Access Only with Consent
Admins cannot browse chat history. In disputes, chats can only be accessed for 7 days if the reporter explicitly grants consent.
Encrypted ID Storage
ID photos are encrypted at rest with temporary signed URLs that automatically expire in 5 minutes.
5 Household Helper Categories
Trained and verified personnel for various domestic family needs.
Housekeeper (ART)
Daily household chores: home cleaning, laundry, ironing, and tidying up rooms, available live-out or live-in.
Cari Asisten Ini →Nanny & Babysitter
Infant and toddler care: hygiene, meal prep, cognitive play companionship, and safety supervision.
Cari Asisten Ini →Elderly Caregiver
Daily living assistance for senior parents: mobility aid, medication reminders, and compassionate companion care.
Cari Asisten Ini →Private Family Driver
Licensed drivers: school shuttles, office commutes, basic vehicle care, and professional road etiquette.
Cari Asisten Ini →Household Cook
Healthy home cooking: fresh grocery shopping, sanitary meal preparation, low-sodium/dietary requests, and clean kitchen habits.
Cari Asisten Ini →Operational Cities across Java
Honest and Open Answers
Everything you need to know about pricing, fund security, and platform rules.
How much does it cost to use pramu?
Account registration and browsing are free. Our platform fee is 10% of total contract value, split equally: 5% paid by the family and 5% deducted from helper payout.
What if the helper is not a good match or quits midway?
We offer a free replacement guarantee within the first 14 days. If no replacement can be found, unearned escrow funds are refunded to your account based on actual worked days.
Are my funds safe in the escrow account?
Yes. Funds are held in a safeguarded account in partnership with Bank Indonesia licensed payment gateway (Xendit). Money is never released until you confirm work completion.
How is my national ID data kept secure?
In accordance with Indonesia PDP Law No. 27/2022, ID documents are strictly used for identity validation, stored with encrypted 5-minute signed URLs, and never sold to third parties.
Can platform admins read my private messages?
No. We maintain zero-knowledge chat architecture. Admins have zero access unless a formal dispute is opened and you explicitly grant a temporary 7-day chat viewing access.
When is the helper wage disbursed?
Disbursement is processed automatically within 1 business day after the family confirms completion, or automatically after 48 hours if no dispute is filed.
Install pramu App Today
Download for free and connect with verified household helpers in your city.
Help Center & Support Desk
Our support team is ready to assist with verification and platform questions.
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